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ServiceNow Certified System Administrator Sample Questions (Q143-Q148):
NEW QUESTION # 143
What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?
- A. Information Portal Management
- B. Knowledge-Centered Management
- C. Self Service Management
- D. Business Information Management
- E. Knowledge Management
Answer: E
Explanation:
Explanation
Knowledge Management is the process that allows users to create, categorize, review, approve and browse important information in a centralized location that is shared by the entire organization1. Knowledge Management helps users to find relevant and accurate information quickly, reduce the need to rediscover knowledge, and improve the quality of service and customer satisfaction1.
References
Knowledge Management - ServiceNow1
NEW QUESTION # 144
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
- A. REQ (Number)>RITM (Number)>TASK (Number)
- B. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
- C. FULFILLMENT (Number)>RITM (Number)>TASK (Number)
- D. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION # 145
If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)
- A. Double-click on the Assigned to value, type the name of the user, and select the green check
- B. Right-click on the Task number and select the Assign to me option in the menu
- C. Select the record using the check box, then select the Assign To Me UI action on the List Header
- D. Select the record using the check box, then select the Person icon
- E. Select the Task number, and select the Assign to me UI action on the form
Answer: D,E
Explanation:
Detailed Explanation:To assign a task to themselves, users in ServiceNow can:
* Option A: Use the check box to select the record, then click the Person icon to assign it.
* Option B: Select the Task number and use the Assign to me UI action available on the form. These methods provide quick ways for users to take ownership of tasks directly from the list view. (Reference:
ServiceNow Documentation - Task Assignment and List Actions)
NEW QUESTION # 146
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
- A. Right click on form header, select Configure > Form Layout
- B. Click on context menu, select Configure > Form Designer
- C. Select Fields and Columns module
- D. Select Field Class Manager module
Answer: A,B
NEW QUESTION # 147
What component causes a flow to run after a record has been created or updated?
- A. Record-based trigger
- B. Application-based trigger
- C. Date-based trigger
- D. On-change trigger
- E. Updated-date trigger
Answer: A
Explanation:
A record-based trigger is a component that causes a flow to run after a record has been created or updated in a specified table1. It allows users to define conditions and actions for the flow based on the record's state and values1. For example, a record-based trigger can start a flow when a new incident is created or when an existing incident is updated with a certain priority1.
References
* Flow trigger types - Product Documentation: San Diego - ServiceNow1
NEW QUESTION # 148
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